Battery Guarantee

1. Guarantee Overview

This Battery Guarantee ("Guarantee") sets out the terms and conditions under whichRoadHub provides warranty protection for batteries installed by our authorised technicians. This Guarantee forms part of our contractual agreement with you and should be read in conjunction with our Terms of Service.

1.1 Guarantee Requirements

To make a claim under this Guarantee, you must:

• Retain your original invoice or booking confirmation as proof of purchase
• Report any battery issue to RoadHub before seeking third-party assistance
• Follow the battery maintenance guidelines provided at installation
• Permit RoadHub to conduct diagnostic testing as specified in this Guarantee

1.2 Non-Transferability

This Guarantee is personal to the original purchaser and is not transferable to any subsequent owner of the vehicle or to any other vehicle. The Guarantee is void if the battery is removed from the original vehicle and installed in a different vehicle.

2. What This Guarantee Covers

2.1 Guarantee Period

The guarantee period applicable to your battery is displayed during the booking process and is stated on your invoice and booking confirmation. The guarantee period commences from the date of installation and covers the battery for the duration specified at the time of purchase.

2.2 Covered Defects

This Guarantee covers defects in materials or workmanship that are:

• Attributable to manufacturing defects in the battery
• Directly caused by RoadHub's installation work
• Not excluded under Section 7 of this Guarantee

2.3 Installation Workmanship

In addition to battery defects, we guarantee our installation workmanship for a period of 90 days from the installation date. This covers:

• Secure battery mounting and fitting
• Correct terminal connections
• Proper cable routing and securing

3. Claim Prerequisites

3.1 Battery Recharge Requirement

Prior to any claim, the battery must be fully recharged using a calibrated battery charger appropriate for the battery type. A battery that has been discharged below 10.5V may resist standard charging methods without this indicating a manufacturing defect. Low voltage alone does not constitute evidence of battery failure.

3.2 External Cause Elimination

You must take reasonable steps to eliminate external causes of battery failure before making a claim. Common external causes include but are not limited to:

• Faulty alternator or voltage regulator
• Parasitic electrical drains (interior lights, aftermarket accessories)
• Corroded or loose terminal connections
• Damaged charging cables or earthing points
• Vehicle electrical system faults

3.3 Maintenance Compliance

The battery must have been maintained in accordance with the RoadHub battery maintenance guidelines provided at installation, including:

• Regular use of the vehicle (at least once every 14 days for standard use)
• Avoidance of deep discharge cycles
• Terminal cleanliness and protection
• Appropriate charging when vehicle is stored for extended periods

3.4 Initiating a Claim

To initiate a warranty claim:

1. Contact RoadHub promptly upon discovering the issue
2. Provide your booking reference number and proof of purchase
3. Describe the symptoms and circumstances of the battery failure
4. Confirm the vehicle location and availability for testing

RoadHub reserves the absolute right to verify all claims through its designated testing procedures before any replacement or remedy is provided.

4. On-Site Mobile Testing (M25 Area)

For customers located within the M25 motorway boundary or at the original installation location, the following testing procedures apply:

4.1 Testing Deposit

A non-refundable deposit of £40.00 is required to schedule an on-site diagnostic visit. This deposit is applied as follows:

4.2 Diagnostic Procedures

RoadHub technicians will conduct comprehensive diagnostics using calibrated proprietary equipment, including:

• Battery charge level verification: Must exceed 12.6V for valid testing
• Voltage, amperage, and resistance testing: Pass/fail determination per equipment specifications
• OBD-II port diagnostic scan: To identify vehicle electrical system faults
• Alternator output verification: To confirm charging system functionality
• Parasitic drain measurement: To identify excessive current draw

4.3 Battery Fault Confirmed

If the alternator, parasitic drain, and vehicle electrical systems pass testing but the battery fails (for example, individual cells measuring below 10V), RoadHub will:

• Replace the defective battery free of charge with an equivalent or superior model
• Refund the £40.00 testing deposit immediately
• Provide a new guarantee period for the replacement battery

4.4 No Battery Fault Identified

If testing reveals no battery fault (for example, the issue is attributable to wiring faults, fuse failures, alternator malfunction, or other vehicle electrical issues):

• The £40.00 deposit is forfeited
• An additional £50.00 callout fee applies (total charges: £90.00)
• The vehicle will be jump-started to restore mobility
• The original battery remains installed
• A diagnostic report detailing the identified issues will be provided

4.5 Disputed Results

Customers who dispute RoadHub's test results may obtain independent testing in accordance with Section 6. If independent testing conducted in accordance with Section 6 validates a battery fault:

• The customer is entitled to a full refund of any testing fees paid to RoadHub
• A free replacement battery will be provided

5. Posted Battery Testing (Outside M25)

For customers located outside the M25 motorway boundary and outside the original installation location, postal testing procedures apply:

5.1 Postal Submission

• The customer must remove and post the battery to RoadHub at their own expense
• The battery must be packaged in accordance with hazardous goods shipping regulations
• Tracking and insurance are recommended but not mandatory

5.2 Testing and Outcome

Upon receipt, full diagnostic testing will be conducted. If the battery is confirmed faulty:

• A free replacement battery will be posted to the customer
• Reasonable postage costs for sending the original battery will be reimbursed

If no fault is identified, the original battery will be returned at the customer's expense.

5.3 Shipping Disclaimer

6. Independent External Testing

6.1 Acceptable Testing Standards

RoadHub will accept independent test results only from testing conducted using calibrated conductance testers. The test report must clearly display:

• Battery voltage (must be ≥12.6V at time of testing)
• Battery type and specifications
• Cold Cranking Amps (CCA) rating using EN or DIN standard
• Clear pass/fail determination
• Date of testing and testing facility identification

6.2 Validation and Remedy

Independent test results must be submitted to RoadHub for validation. If the results are accepted as demonstrating a battery fault:

• On-site replacement will be arranged in accordance with Section 4 procedures
• Any testing deposits previously paid will be refunded

6.3 Leisure and Cyclic Batteries

6.4 Third-Party Costs

RoadHub does not reimburse any costs incurred for third-party testing or third-party battery replacements under any circumstances. On-site testing (Section 4) or posted testing (Section 5) is always available and must be utilised for warranty claims.

7. Exclusions and Voids

7.1 Abuse, Misuse, and Improper Handling

• Physical abuse or deliberate damage to the battery
• Misuse of the battery for purposes other than vehicle starting
• Improper installation by any party other than RoadHub
• Improper maintenance or failure to follow maintenance guidelines
• Modification of the battery, including removal of AGM or GEL battery lids
• Addition of non-distilled water or any additives to battery cells

7.2 Incorrect Application

• Installation of an undersized battery for the vehicle's electrical demands
• Installation of an incorrect battery type for the vehicle specification
• Use in vehicles with significantly higher electrical demands than standard

7.3 Physical Damage

• Broken, cracked, or melted terminals
• Case damage from drops, impacts, or crushing
• Evidence of electrical arcing or short-circuiting
• Fire or heat damage
• Freezing damage (resulting from deep discharge in cold conditions)

7.4 Normal Wear and Degradation

• Natural degradation from charge-discharge cycles over the battery's lifespan
• Accelerated wear in high-use applications (taxis, delivery vehicles, emergency services)
• Capacity reduction within manufacturer specifications for the battery's age

7.5 Improper Charging

• Overcharging (exposure to excessive voltage from faulty charging systems)
• Undercharging (chronic insufficient charging leading to sulphation)
• Deep cycling below 50% state of charge or below 12.1V repeatedly
• Sulphation damage from prolonged storage below 12.06V
• Electrolyte loss from excessive charging temperatures

7.6 External Electrical Faults

• Discharge below 10.5V caused by alternator or regulator failure
• Discharge caused by lights, accessories, or interior systems left on
• Parasitic electrical loads from aftermarket installations
• Vehicle wiring faults or earthing issues

7.7 Neglect and Storage

• Prolonged vehicle non-use without appropriate battery maintenance or trickle charging
• Storage in discharged state during vacations, vehicle lay-up, or seasonal non-use
• Failure to disconnect battery during extended storage periods

8. Limitations of Liability

8.1 Scope of Remedy

The sole and exclusive remedy under this Guarantee is the replacement of the defective battery or, at RoadHub's absolute discretion, a pro-rata refund based on the remaining guarantee period.

8.2 Consequential Losses

RoadHub expressly excludes all liability for consequential, incidental, or indirect losses arising from battery failure, including but not limited to:

• Loss of earnings or business interruption
• Missed appointments or travel disruption
• Vehicle recovery or towing costs
• Accommodation or alternative transport costs
• Damage to vehicle electrical systems or other components
• Data loss in vehicle electronic systems

8.3 Maximum Liability

In any event, RoadHub's total liability under this Guarantee shall not exceed the original purchase price of the battery.

8.4 Statutory Rights

This Guarantee is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation.

9. General Provisions

9.1 Governing Law

This Guarantee shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this Guarantee shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9.2 Authorised Channels

All warranty claims and disputes must be submitted through RoadHub's official channels. Claims submitted through unauthorised third parties or alternative dispute resolution services without prior RoadHub engagement will not be processed.

9.3 Amendments

RoadHub reserves the right to amend the terms of this Guarantee from time to time. Any amendments will apply to batteries installed after the date of amendment. The guarantee terms applicable to your installation are those in force at the date of installation.

9.4 Severability

If any provision of this Guarantee is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9.5 Entire Agreement

This Guarantee, together with our Terms of Service and your booking confirmation, constitutes the entire agreement between you and RoadHub regarding warranty coverage for the installed battery.

10. Contact Information

For warranty claims, questions, or support: